Privacy Policy
Effective Date: October 10th, 2024
At Benjamin Franklin Plumbing of Pasadena, MD (“we” or “us”), your privacy is important to us. This Privacy Policy (“Policy”) outlines the types of information we collect, how we use that information, and the circumstances under which we may share it. This Policy applies to visitors of the website that links to this Policy (the “Site”).
By using our Site, you acknowledge that your use and any dispute over privacy are subject to this Policy. Please note that if you enter into a service agreement with Benjamin Franklin Plumbing of Pasadena, MD, the terms of that agreement may override some of the terms outlined here.
The Information We Collect About You
We collect information about you directly from you and automatically through your interaction with our Site. This section outlines the types of information we gather and how we collect it.
Information We Collect Directly From You:
The information we collect directly from you depends on how you use our Site and the services you request. For example, if you request a service quote, we will collect contact information such as your name, email address, phone number, and the nature of the service you are interested in. Additionally, if you participate in contests or promotions, we may collect entry-related information, such as any photos or videos you choose to submit.
Information We Collect Automatically:
We automatically collect certain information when you use our Site. This includes details such as your IP address, browser type, operating system, the pages you view on our Site, the links you click, and the duration of your visit. We may also collect general location information based on your IP address. This information helps us understand how our visitors use our Site and enables us to improve its functionality.
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our Site and collect information about your usage patterns. Cookies help us understand how users navigate our Site, improve performance, and deliver targeted content. You can manage or disable cookies through your browser settings, although some features of the Site may not function properly if cookies are disabled.
How We Use Your Information
We use the information we collect from you for a variety of purposes, including to provide our services, improve your experience on our Site, and communicate with you effectively. Below is an outline of how your information may be used:
Service Provision:
We use your personal information to provide the services you request, such as scheduling plumbing services, providing quotes, and processing payments. Additionally, we may use this information to customize your experience, providing personalized recommendations or content based on your location or preferences.
Customer Service:
Your information helps us communicate with you regarding your use of our services, respond to your inquiries, and address any customer service needs. Whether you’re contacting us for general questions or specific issues, we use your information to provide timely and effective support.
Marketing and Advertising:
With your consent, we may use your information to send you promotional materials about our services, special offers, or updates. If at any time you prefer not to receive these communications, you can opt out by following the instructions provided in the emails or by contacting us directly. Even if you choose to opt out of promotional messages, we may still send you transactional communications regarding any services you have requested from us.
How We Share Your Information
We take your privacy seriously and only share your personal information in limited circumstances, as outlined below. We do not sell your personal information to third parties.
Service Providers:
We may share your information with third-party service providers who perform functions on our behalf, such as website hosting, data analysis, payment processing, or marketing assistance. These service providers only have access to the information necessary to perform their specific tasks and are obligated to maintain the confidentiality of your information.
Legal Compliance and Protection:
We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes. Additionally, we may share your information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service, or to protect the rights, safety, and property of Benjamin Franklin Plumbing of Pasadena, MD, our customers, or others.
Business Transfers:
In the event that our business is acquired, merged, or undergoes a sale of assets, your personal information may be transferred to the new entity as part of that transaction. We will ensure that any party involved in such a transfer is committed to protecting your privacy in accordance with this Policy.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include using encryption, secure servers, and other security technologies to safeguard the information we collect. However, please be aware that no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
It is important that you also take steps to protect your personal information. This includes keeping your passwords confidential and avoiding sharing sensitive information in unsecured locations. If you become aware of any unauthorized access to your account or information, please contact us immediately so we can take appropriate action.
Despite our efforts, any transmission of information over the internet carries inherent risks. By using our Site, you acknowledge and accept these risks. We will continue to review and enhance our security practices to ensure your personal information is protected to the best of our ability.
Your Choices Regarding Your Information
We believe in giving you control over your personal information. You have the following options regarding how your information is used and shared:
Access and Update Information:
You may contact us to review, correct, or update your personal information that we have on file. Keeping your information accurate helps ensure that we provide the best possible service to you.
Opt-Out of Marketing Communications:
If you no longer wish to receive marketing emails from us, you can opt-out by following the “unsubscribe” link in any promotional email you receive or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to the services you have requested.
Cookies and Tracking Technologies:
You can adjust your browser settings to reject cookies or notify you when a cookie is being set. While this may limit certain functionalities of our Site, it allows you more control over how your browsing data is collected. Additionally, you can opt out of certain tracking technologies used for targeted advertising by following the instructions provided in the “Cookies” section of this Policy.
Changes to This Privacy Policy
This Privacy Policy is effective as of October 10th, 2024, and we may update it from time to time to reflect changes in our practices, legal requirements, or other factors. If we make any material changes to how we handle personal information, we will notify you by updating this Policy on our Site and, if necessary, providing additional notice through email or other communication methods.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this Policy constitutes your acceptance of the updated terms.
If you have any questions or concerns about this Policy or our data practices, please contact us using the contact information provided below.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights regarding your personal information, please feel free to contact us at:
Benjamin Franklin Plumbing of Pasadena, MD
Phone: 443-241-3890
Address: 8010 Hog Neck Rd suite 100, Pasadena, MD 21122
We are committed to responding to your inquiries in a timely manner and ensuring your privacy concerns are addressed.
